When I was a frontline manager, every second or third one-on-one would be attempting to quell a rep’s frustration around repetition. As a manager, the challenging part was trying to get the person to understand that most situations we face in business are not inherently frustrating. It’s a feeling we create ourselves. We don’t get as frustrated when we are doing something new as we are too busy chasing novel techniques and having fun through the thrill of accomplishing the work. Unfortunately, in sales, the “new stuff” quickly becomes the “old stuff,” and we come to experience it as a burden, causing us to lose patience.
Managing Frustration
Managing Frustration
Managing Frustration
When I was a frontline manager, every second or third one-on-one would be attempting to quell a rep’s frustration around repetition. As a manager, the challenging part was trying to get the person to understand that most situations we face in business are not inherently frustrating. It’s a feeling we create ourselves. We don’t get as frustrated when we are doing something new as we are too busy chasing novel techniques and having fun through the thrill of accomplishing the work. Unfortunately, in sales, the “new stuff” quickly becomes the “old stuff,” and we come to experience it as a burden, causing us to lose patience.